NEED TO MAKE A RETURN?
Please read the information below
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To make a return
- Enter your email address, order number and item/s for return above and click the Start Return Request button.
- Check your order is within our returns policy - you have to let us know within 7 days of delivery and then get the item back to us within a further 7 days.
- You'll receive full instructions & shipping labels by email as soon as we can prepare these for you.
- Print out a returns form and shipping labels. If you can't print, please let us know and we will send you a QR code (UK only)
- Take the parcel to a DHL EXPRESS service point.
WINTERNATIONAL Return Policy
- We're a small company so we areunable to ffer compliemntary returns but you can use our subsidised DHL service for £5 in the UK and £30 or your currency equivalent). This sum is deducted from you refund.
- Let us know within 7 days of delivery you wish to make a return.
- Then you have a further 7 days to get the item back to us. 14 days in total.
- Late returns not accepted.
- Items must be unworn, in perfect condition with tags intact & attached.
- Original shipping charge non-refundable unless there is a proven fault with the item.
- All returns are fully insured and tracked.
- Refunds processed once items have been inspected. We always carefully inspect items for signs of use and wear. Items found to have been worn will be returned to customer and no refund provided.
- Need to make an exchange? Please place a new order as quickly as possible as we sell out of our stock really fast and cannot always get more!
- Need more info or assistance? Check out our FAQs or Terms & Conditions or contact us.